Forms & How To Rent

New Account Applications

Download our Forms

How to Open an Account & Rent

1. Sign up on our website so you can order and track your rentals.

2. Prepare a valid Certificate of Insurance naming "NLK & Then Some LLC DBA TROVE LLC" as additionally insured. COI Requirements. Attach it to the COD Application.

3. Download and sign our Rental Agreement. The signature must match the name on the COI. Attach it to the COD Application.

4. Fill out our COD Account Application with your production company info and submit the COI and signed Rental Agreement.

5. Once you submit you Account Application you'll be prompted to fill out your Credit Card or Bank payment Authorization form.

Frequently Asked Questions

How do weekly rentals work?

Our props are rented on a weekly basis. The rental period begins on the day of pick-up and continues for seven days plus one additional “grace” day.

For example, if you were to pick up your order on a Monday, your props would be due back on the following Monday. Sunday being the 7th day, Monday would be considered your “grace” day.

If the props are not returned by 3.30 p.m. on the day your order is due, you will be charged for an additional week’s rental.

We are sorry, but we do not offer weekend or one day rental discounts.

Can my production get extended rental discounts?

We offer extended rental discounts to our customers. Extended rental discounts will be applied as follows:

We are happy to discuss pricing for run of show and seasonal rentals.

What are your hours?

We are open Monday – Friday, 9 a.m. – 4 p.m. Our Loading dock closes at 3.30 p.m. If you have any special needs outside of these hours, please call us, we’ll do our best to accommodate you.

We are closed on all major National Holidays including Thanksgiving dates (November 28th, 29th and 30th), and our Christmas / New Year’s Break (December 24th – January 2nd).

Do I need an appointment?

At Trove your entire prop pull and check out process can be completed on our website with ease. If you’d like to see items in person an appointment is required. Appointments are open from 10 a.m. - 3 p.m. which you can schedule using our calendar link or call the office on (213) 557-1878 for additional times and we’ll do our best to accommodate you.

Are all your props online?

As a new prop house, we are currently updating inventory daily with a goal to have our full collection readily available online. In the meantime, if there’s something specific you are looking for, or you have a mood board, feel free to email it over and we’ll email over photos of available options.

Do you offer a custom sourcing service?

Yes. We have nearly two decades of sourcing for commercial photography/motion, private clients, corporate clients and home staging. Please contact us if you are interested in booking a consultation.

Can I put items on hold?

Yes! We will allow you to hold items so long as your account is set up within 24 hours. Holds without an account being set up will be released after 24 hours. If another customer is ready to rent an item that you have on hold, we will contact you to confirm or release the item. If we do not hear back from you within 24 hours, your hold will be released to the next customer.

For same-day pickup confirmations by a 2nd hold client, we will use all available methods to contact the 1st hold client. However, if we are unable to reach you, the item will be released to the 2nd hold client.

We understand that the creative process evolves quickly, and we’re here to support you and your production. This policy ensures we can accommodate as many clients as possible while keeping the process fair and efficient. We appreciate your understanding!

How do I collect/return my rental?

Instructional "How To Pick Up & Return" guide for your convenience

*Loading dock hours are 9 a.m. - 3.30 p.m. If your pick up or return date is different to that on your invoice, please contact us to ensure a Trove representative is available to meet you.

Location: All rentals must be picked up and returned at our loading dock, located in the alley alongside the building. 1919 3rd Ave, Los Angeles, CA 90018.

Notify Upon Arrival: Upon arriving, please call to have a Trove representative meet you at the dock. Our number is (213) 557-1878.

Dock Door Access: The roll-up door may be closed when you arrive. This is normal—just wait for the representative.

Loading and Unloading: Trove representatives are not allowed to assist with loading or unloading. Please ensure you send enough handlers to manage the loading/offloading process.

We do not offer delivery. You must hire a messenger service that is capable of picking up the props directly from our location.

When can I send our truck to pick up?

Please make sure you send us an email to confirm your order. We will not pack up an order until we have written confirmation.

At the time of confirmation, we can give you an estimate of when your order will be ready for pick up. Please allow enough time for us to prepare your order. Order readiness will depend on how busy we are. We cannot guarantee "rush orders".

What are the payment methods and fees?

Payment can be made via credit card or US Bank Account (ACH). A 3.2% Credit Card Fee applies to all credit card transactions. Orders cancelled after your credit/debit card has been run will be subject to a 3.2% processing fee.Requests to change the form of payment after a credit/debit card has been charged will be subject to a 3.2% processing fee

When will my credit card/bank funds be withdrawn?

To expedite the release of your order, rental fees may be charged at the time of order confirmation. Credit card authorization fees are non-refundable.

What happens if I cancel an order after confirmation?

Rentals that are confirmed, packed, and then cancelled within 24 hours of pick up are subject to a minimum 25% restocking/handling fee. Cancellations must be made more than 24 hours before our scheduled opening time on the day of pick up.

What happens if my truck is late/ shoot dates have been postponed?

If you are having delays in your production schedule, please don’t hesitate to give us a call and let us know when we may expect you. Any confirmed orders that are not picked up for more than 24 hours without advanced notice are subject to being put back in inventory for other customers to shop. The order will be subject to a minimum 25% restocking charge of the rental amount. We understand changes in your production schedule; please just let us know so we can work with you.

What if we misplace your moving blankets, bins or art/book sleeves?

We provide these materials to help maintain the good condition of our items. All replacement costs are based on the items current purchase price, plus shipping. Unreturned or lost moving blankets will be billed at $40 per Blanket, Plastic Bin, and $75 per Large Art Sleeves, $35 per Small Art Sleeve and $8 per Book Sleeve.

What happens if I have an early return?

Production rentals are billed in their entirety during the first week of the rental and we do not provide credit or refunds for set dressing and props that are returned early.

How do I close out my account?

All rentals are subject to check in. We will determine if there is any damage or loss as soon as possible. Please have a member of your department contact us to make sure your invoices have been paid in full and that there are no outstanding items or damage. Extended rental charges will accrue on missing items until your rental is closed out and all outstanding items and loss/damage issues are resolved.

What if loss or damage occurs?

If loss of or damage to an item occurs in transit or on set, please contact us immediately. We will assist you to find a substitute, if needed. Doing so also allows us to begin scheduling repair or replacement right away which may result in lower Loss & Damage costs and faster check-in. Additionally, please return all parts and pieces of damaged set dressing to us, even if the item appears to be destroyed.

Can items be taken on "memo"?

We do not allow items to be taken free of charge “on memo”. If you have a need for PD/Director/Client approval we may on a limited basis give a same day discounted day rate (open hours to close). Any rental that goes beyond the allotted time period will be charged at the full weekly rate.

Are your items cleared?

An Item is considered “cleared” where the word “Cleared” appears in the Item’s description.

What happens if the props/set dressing our show rented are never on camera/used?

All items that have left our dock are considered “rented” merchandise and therefore billed accordingly.

Any more questions?

For additional questions please call us at (213) 557-1878 or contact us.